Privacy Policy

Effective date: October 19, 2026

Germantown Cab (“we,” “us,” or “our”) operates the Germantown Cab transportation management application (“Service”). This policy describes information handled through the Service, including its QuickBooks Online integration. It applies to application users and to individuals whose records authorized users manage. It does not replace the privacy policies of Intuit, a school district, or other organizations that independently maintain records.

1. Information we handle

• Account information: names, email addresses, authentication information, roles, permissions, and account status.
• Transportation and business records: student and family contact information, pickup and drop-off locations, school and route assignments, schedules, attendance or service records, transportation accommodations and safety notes, contractor and staff details, and documents entered or imported by authorized users.
• Communications: messages, contact details, delivery information, and supporting records handled through enabled communication features.
• QuickBooks information: connected company identifiers; customer names, status, contact details, addresses, parent relationships, notes, balances, currencies, and payment terms; products and services; and supported invoices, sales receipts, credit memos, and refund receipts, including their line items, amounts, dates, and references.
• Technical information: session and preference cookies, browser or device details, network information such as IP addresses, and activity, error, and security logs generated when operating the Service.

Information comes from users, authorized company or school records, connected providers, and use of the Service. The information available depends on enabled features and permissions. QuickBooks authorization occurs with Intuit; the Service receives access and refresh tokens rather than your Intuit password.

2. How we use information

We use information to manage transportation operations, coordinate routes and schedules, maintain contractor and student records, communicate about services, manage accounts and permissions, support accounting workflows, troubleshoot problems, prevent misuse, and meet applicable recordkeeping and legal obligations. Access within the application depends on the user’s assigned permissions.

QuickBooks data is used to match contractors with customer records, display customer details and sales history, import reviewed customer links and status information, and support approved customer and invoice creation. Approved creation actions send the necessary customer or invoice details to the connected QuickBooks company. The integration does not send student transportation records to QuickBooks as part of these workflows.

3. Sharing and connected services

Information is available to authorized personnel and may be shared with the school, organization, contractor, or service recipient involved in the relevant work, as appropriate to that work. Service providers that support hosting, storage, communications, transportation systems, or accounting may process the information needed for their functions. Enabled integrations receive information when authorized users use the corresponding features.

We may also disclose information when required by law, to respond to valid legal process, or to protect safety, security, and legal rights. We do not sell personal information or use QuickBooks data for advertising. Intuit’s handling of information is described in the Intuit Global Privacy Statement.

4. Cookies

The Service uses cookies and similar browser storage for sign-in, session security, preferences, and application functionality. Blocking or clearing them may sign you out or prevent features from working. These public policy pages can be read without signing in.

5. Security

The Service uses authentication and permission checks to restrict application access. Stored QuickBooks authorization credentials are encrypted. We use safeguards designed to protect information, but no system or transmission method can be guaranteed completely secure. Protect your account credentials and contact us promptly if you suspect unauthorized access.

6. Retention and deletion

We retain records for the period needed for the service or business purpose for which they are maintained, including transportation administration, accounting, contractual requirements, dispute resolution, and applicable legal obligations. The appropriate period varies by record type and the relevant organization’s requirements. Records may remain in backups until those backups are replaced under the applicable backup cycle.

You may request deletion using the contact instructions below. We will verify your identity and authority over the records, assess applicable retention obligations, and explain any reason information must be retained. Removing a user account or disconnecting an integration does not automatically remove underlying business records, imported snapshots, or transactions held by another provider.

7. Your choices and QuickBooks access

Contact us to request access to, correction of, or deletion of information about you, or to ask about other privacy rights available under applicable law. An authorized representative may contact us where permitted; we may need to verify their authority. For records controlled by a school or another organization, we may direct the request to that organization or coordinate with it.

A QuickBooks administrator can revoke the Service’s authorization through QuickBooks Online’s connected-app settings to stop further authorized access through that connection. You can also contact us to request removal of the stored connection and review of imported data for deletion. Revocation does not delete records already held by Germantown Cab or Intuit, and a transaction already submitted may still have completed.

8. Student information

The Service is intended for authorized adult business users, not for children to create accounts or submit information directly. Student information, including information about minors and any transportation accommodations, is provided by authorized adults or organizations for transportation services. Parents or guardians with questions about a student’s record should contact the relevant school or Germantown Cab so the request can be verified and directed appropriately.

9. Updates and contact

We may update this policy as the Service or our practices change. We will post the revised effective date here and communicate material changes through the Service or normal business communication channels, obtaining consent where required. See also our Terms and Conditions.

For questions about these terms or to request access, correction, or deletion of personal information, contact the Germantown Cab application administrator through your existing business contact. Parents and guardians may also ask their school or transportation coordinator to direct a request to Germantown Cab. Identify the type of request, but do not provide passwords, authorization tokens, or sensitive student or financial information in an initial request.